Ciptex RACE is a fast track solution to create a Twilio Flex-based, API-first contact centre. It was designed to help organizations quickly move to a home working solution and deliver a world-class cloud-based contact centre within minutes. The platform provides plugins for integrations with third-party applications, customization options, and advice from DevOps engineers. Ciptex built an online signup process that enables customers to set up the solution in minutes, and it includes automation, analytics, and deep integrations with external CRM and ERP applications. The API-first approach allows customers to easily access Conversational AI services and extend the solution as needed. An example of its effectiveness was seen when Britannia Hotels used RACE to quickly adapt to the UK lockdown, with the platform supporting live calls and text messages within hours. Ciptex has a history of delivering innovative cloud-based contact centre solutions to clients worldwide.