Karima Motiwala's journey at Twilio began as a project manager in the oil industry, which she found unfulfilling due to its slow pace and lack of innovation. She moved to Silicon Valley, where she was drawn to startup culture and eventually landed a job at Twilio. As a business development representative (BDR), Karima gained autonomy and ownership, suggesting changes that led to a 20% increase in prospect leads. Her experience as a BDR laid the foundation for her future roles, including managing an international BDR team in Ireland and later replicating this success in other regions. Karima's leadership style was shaped by Twilio's culture of innovation, autonomy, and open communication, which she credits to its founder, Jeff Lawson. Throughout her career, Karima has held multiple job titles, worked in four offices, and built a reputation as a strong leader who empowers others. Her experiences have not only shaped her into the person she is today but also contributed to Twilio's growth and innovation.