By Philip Borden, 2021-02-03` Calabrio ONE Integration Designed for Twilio Flex is a validated solution that enables Twilio Flex customers to prioritize their customer and agent experience by utilizing Workforce Management, Quality Management, and real-time Analytics. This integration provides simplified access to the Calabrio ONE WFM solution, which enhances workforce productivity by analyzing customer behavior to automate accurate forecasts in minutes, not days. The solution also automates recording and reporting for every call, providing valuable insight to managers to make decisions that improve customer experience. Additionally, it offers a repository of advanced analytics applications to ease the learning curve for managers, allowing them to unlock intelligence buried in their Twilio Flex contact center. The integration is available worldwide and supports various languages, making it an attractive option for businesses looking to enhance their workforce optimization capabilities.