The chatbot is a simple yet expressive tool that uses Flask, pandas, and the Twilio API for WhatsApp to provide information about soccer matches and statistics. It can answer questions such as "How many goals did Arsenal score?" or "What was the result of Chelsea vs Everton?" The chatbot's logic is implemented using conditional statements that check for specific keywords in the user's message. If the keyword is found, it retrieves relevant data from a CSV file and formats the response accordingly. The chatbot also includes a welcome message with example questions to help users understand how to use it.