Company
Date Published
Author
Jens Balmert
Word count
1366
Language
English
Hacker News points
None

Summary

You can create a bot that replicates your voice and connects it to a Twilio number, allowing loved ones or customers to reach out to you at any time. Twilio's Autopilot platform now supports playing audio files for conversational bot phone calls, enabling businesses to improve their customers' experience when interacting with IVR bots. By creating tasks that include "listen" and "play" actions, you can train the bot to respond to specific questions or phrases, ensuring a more human-like interaction. The process involves signing up for a free Twilio account, navigating to the Autopilot Console, and creating tasks using JSON code. Once trained, the bot can be tested in the Autopilot Simulator and connected to a Twilio phone number, allowing it to receive calls from multiple users simultaneously. This technology has the potential to increase customer satisfaction and productivity for contact centers by automating basic requests and freeing up human agents to focus on more complex tasks.