Bloomreach is a company that aims to create personalized e-commerce experiences for its customers, with a mission to make online shopping personal. The platform uses AI to help businesses create a complete, continuous experience across every touchpoint, seamlessly. Bloomreach has more than 1,400 global brands as customers and helps them solve business problems such as improving retention, loyalty, and average order value. The company's Loomi AI is specifically engineered for e-commerce and is trained on rich, real-time data to fuel personalization. Bloomreach addresses issues such as tech consolidation, legacy systems, and data silos by providing a user-friendly platform with richer data, AI models and workflows fine-tuned for commerce, and full journey orchestration and activation. The company's focus on intelligent customer data and AI has changed the way it innovates in the e-commerce space, enabling brands to optimize around individuals and audiences at scale. Bloomreach is partnering with Twilio to expand its platform and offer multi-channel automation, journey management, and campaign capabilities across SMS, Email, and WhatsApp. Looking ahead, Bloomreach is announcing major initiatives such as an innovation fest and investment in conversational commerce to further its commitment to innovation.