Today we are excited to announce that the Flex Zendesk CTI (Computer Telephony Interface) is now Generally Available, offering a range of features to enhance customer communications and support workflows within Zendesk Support. With the integration, users can access context-specific information, automate tasks, record engagements, log transcripts, and more, allowing agents to focus on solving customer issues. The Flex Zendesk CTI is included at no extra cost within the Flex license and requires a Zendesk Talk Partner Edition subscription for use by Zendesk Support agents. Users can get started by installing the app in the Zendesk Marketplace or setting it up through the Flex admin interface, with detailed documentation available for configuration and setup.