At a time when COVID-19 is affecting many lives and organizations are responding to the crisis, Twilio's distributed workforce has enabled it to maintain operational continuity with its global customer base. The company has successfully migrated to a fully virtual operational model and is now supporting customers in developing new use-cases to communicate with teams and customers amid the pandemic. Additionally, Twilio is taking on HIPAA-compliant workloads and providing resources to help organizations comply with regulations, while also making grants from its Impact Fund to assist with recovery efforts worldwide.