With the recent announcement of Twilio's API for WhatsApp, users can now integrate WhatsApp into their contact centers with just a few minutes of setup, leveraging Twilio Flex to seamlessly bring WhatsApp into the contact center space. To get started, users need a Twilio account and project, as well as connect their own WhatsApp account with the sandbox, construct a Message Handler URL, set up the WhatsApp Sandbox, gather some account details, link their WhatsApp to a Studio Flow, and start chatting. With this integration, businesses can now receive inbound WhatsApp chats and respond to them just like SMS, Twilio Chat, or Facebook Messenger messages, expanding their reach and capabilities in the contact center space.