Scaling for thousands of pizza orders during the Super Bowl requires a robust contact center solution that can handle high volumes of calls. A leading pizza franchise turned to LiveOps Cloud Contact Center Platform and Twilio to power their support staff, enabling them to answer customer calls easily from their browser using WebRTC. The platform allowed agents to monitor wait time, route calls, and chat with customers about their favorite pizza toppings, handling tens of thousands of orders in a 15-minute window. This achievement marks the shift towards cloud-based contact center solutions, making it easier for companies to deliver an awesome customer experience.