Company
Date Published
Author
Team Symbl
Word count
3022
Language
English
Hacker News points
None

Summary

In this tutorial, you will learn how to build an AI call center assistant using Symbl's intelligence APIs. The solution involves streaming real-time audio from Amazon Connect to Symbl via Amazon Kinesis and utilizing Trackers, Nebula LLM, and retrieval augmented generation (RAG) to provide agents with real-time troubleshooting tips during phone conversations with customers. This AI call center assistant can improve agent performance by 34% and potentially offer even greater gains in the future.