We're thrilled to share the news that Brian Kerr is joining Resend, bringing his extensive experience in customer success and email expertise as a key member of the Postmark team at ActiveCampaign. With 8+ years of experience, he's worked with various services including Beanstalk, DeployBot, and Conveyor. Before joining Resend, Brian was fascinated by prairies or tide pools, seeing complex ecosystems where each component plays an important role, which he believes is similar to building a successful infrastructure service. He enjoys creating something physical like custom home building in his free time and values focus tools like Pomodoro timers and Focus apps to stay productive. As for advice, Brian emphasizes the importance of failing often, asking questions, and remembering that humans use software, highlighting the need for customer obsession and empathy in software development.