New Relic AI is a platform that reduces the learning curve for understanding system architecture and makes it easier to onboard, analyze, troubleshoot, and debug using natural language prompts and platform-wide integrations. It utilizes cutting-edge large language models to convert natural language questions into New Relic Query Language (NRQL) queries, but requires additional instructions to perform as expected. The AI uses user-based context and few-shot prompting techniques to generate NRQL queries based on natural language inputs. To address potential errors, the platform employs validation services that check generated queries and provide feedback loops for improvement. New Relic AI continuously tests its performance and optimizes resource usage by limiting query time ranges, selecting representation formats, and providing short responses. The platform is designed to balance cost and complexity while ensuring seamless end-user experiences through ongoing improvements and integrations with other tools and features.