Observability is a crucial aspect of modern software systems that enables businesses to gain insights into their operations and make data-driven decisions to drive success. It encompasses three pillars: logs, metrics, and traces, which provide a comprehensive picture of a system's performance. By monitoring key metrics such as latency, traffic, error rates, and saturation, companies can ensure their systems are operational and optimized for the best user experience. Observability also helps in mitigating risks, making informed decisions, and driving business outcomes through improved customer satisfaction, operational efficiency, and strategic decision-making. To truly harness the power of observability metrics, teams should adopt best practices such as comprehensive coverage, real-time monitoring and alerts, contextual analysis, collaborative review, and leveraging AI and machine learning. By doing so, companies can maximize the value of observability and drive better business results.