The Water Project, a nonprofit organization, leverages an observability platform to manage its tech stack efficiently with limited resources. They focus on two key goals: bug fixing and performance monitoring. By using New Relic's platform, they can monitor their tech infrastructure, track bugs and errors, and optimize server performance, which has resulted in improved user experience, faster response times, and reduced downtime. The organization also uses the platform to automate processes, squash errors, and maintain a high level of quality, ultimately driving equitable access to technology for non-profits with limited resources.