The American Academy of Pediatrics (AAP) recently completed a rebundling project to standardize their approaches with New Relic's observability mindset, focusing on workloads as a key tool for collaboration and ease of working across the organization. By creating an aggregated view of the health and activity of specific business units or teams, workload monitoring enables teams to see everything that affects AAP at once, making it easier to support and maintain services. The introduction of alerts and threshold checks has improved issue detection and response times, allowing the support team to provide more accurate and timely responses to users. Workloads also facilitates communication across teams and departments, ensuring that upper management and customer service are informed about issues and their resolution. By leveraging New Relic's workload monitoring capabilities, AAP has been able to streamline its operations, improve performance, and reduce downtime, ultimately enhancing the user experience for its members and customers.