Here is a 1-paragraph summary of the text: A recent platform update by Crowdstrike caused widespread outages across multiple industries, including airlines, emergency call centers, and hospitals, highlighting the critical importance of observability in dealing with system outages. Observability tools like New Relic provide real-time insights into system performance and health, enabling businesses to quickly identify dependencies and take corrective action. As digitalization continues to advance and AI becomes increasingly integrated into daily life, businesses must prioritize observability to ensure the reliability of their digital experiences, as even seemingly well-monitored systems can still miss critical issues without the right tools.