Velocity, a fast-moving startup, switched from AWS RDS to Neon for their database solution due to easier scalability across clouds, allowing them to scale effortlessly without managing separate configurations per cloud. This switch also provided faster development workflows through Neon's branching model, which enabled developers to instantly create branches and test schema changes safely. Additionally, Velocity gained reliable support when it mattered most, with immediate access to real support engineers. They are now experimenting with pgvector for embeddings and leveraging observability features to diagnose issues quickly.