In the retail industry, web-based retailers must handle scale and sophistication to remain competitive, a challenge Amazon has already mastered. Graph technology helps ecommerce and retail professionals overcome these challenges, including network and IT operations management. Traditional configuration management databases struggle to represent complex networks with cloud and on-premises components, but graph databases can provide a clear view of interconnected assets. System administrators can use graph databases to maintain a map of network assets, improve security, and detect vulnerabilities. Penetration testers also rely on Neo4j's index-free adjacency for predictable query response times, helping them uncover security issues in Active Directory and track potential attacks. By using Neo4j, retail IT organizations can offer seamless scale and sophistication to end-shoppers while keeping the network secure and protecting shopper data. The traditional relational databases are no longer sufficient to tackle retailer challenges within network and IT operations.