IT operations is complex, with thousands of systems and connections, making graph technology a suitable fit. Clayton Ching views a graph database as a requirement for Ignio, Digitate's flagship product for cognitive automation of complex IT infrastructure. Ignio is designed to understand context across IT enterprise applications and infrastructure, including dependencies and relationships between systems. Neo4j provides the necessary graph data to create, update, and understand these relationships. The company chose Neo4j due to its leading position in the market and impressed with its customer base and individual interactions. Using Neo4j has enabled visualization and understanding of complex IT environments, making it easier to accomplish tasks that were previously challenging. If started over, Clayton Ching believes Ignio should have begun with a graph database for an easier implementation and better ability to understand relationships. The future of graph technology in the IT operations space is headed towards becoming an essential part of products, reducing complexity and providing context understanding capabilities.