Convergys, a large customer service outsourcing company with over 120,000 employees worldwide, was struggling to meet the EU's General Data Protection Regulation (GDPR) deadline. They were looking for a solution to handle their vast amounts of structured and unstructured data across multiple client systems, which posed a significant challenge. The company discovered graph technology, specifically Neo4j, as a potential solution to this problem. After meeting with several people who had built solutions on top of Neo4j at GraphConnect 2017, they selected Neo4j along with another company, CluedIn, to develop a custom solution. They found that using Neo4j enabled faster data ingestion and processing than expected, which was surprising given the complexity of their data. The company has since seen operational results improve with the use of graph technology, enabling better decision-making through connected data. In the future, Convergys believes that graph technology will be widely adopted across various industries to achieve better operational results.