The software company has released a major update to its ticketing integrations, allowing users to connect their issue trackers to Jam and create tickets faster. The new updates include features such as an easy one-click log button, increased memory size for fields, a "Recents" section that saves time searching, and improved speed and readability. Additionally, the update includes quick access to customize fields, 100% uptime even when the issue tracker is down, and a simplified menu. The new release aims to make users feel the new speed and improve their overall experience with Jam.