InfluxData, a company building a flagship product InfluxDB Cloud, conducts user research to create a smooth signup flow for new users. The company takes a hybrid approach to user research, combining quantitative data with qualitative in-depth interviews to inform design changes. By involving community members in the redesign process, InfluxData aims to make its core time series platform more useful and powerful. Participants in user research sessions will see new design and functionality before anyone else, have a chance to influence the direction of the future product, and receive incentives such as socks or an Amazon Gift Card. The goal is to understand users' challenges and create a better product through collaboration with the community.