In a bid to improve their incident management process, PagerDuty adopted a best-in-breed approach by utilizing InfluxDB for monitoring and Telegraf to collect data from various systems. This setup allows for high-volume time series data processing, intelligent alert dispatching, and automated incident resolution through runbooks. The integration of InfluxDB with Telegraf and PagerDuty enables real-time visualization, automation, and refinement of the application logic, ultimately reducing mean time to resolution and improving overall efficiency. By leveraging open-source and proprietary tools, PagerDuty was able to create a flexible solution that meets the demands of growing data volumes, various stakeholders, and infrastructure complexities.