The text discusses a guide to creating an incident management software stack, focusing on key activities that businesses need to consider such as collaboration, escalations, customer communication, tracking follow-up work, and documenting processes. It mentions the most common stack used by organizations today, which includes Slack for collaboration, PagerDuty for escalations, Statuspage.io for customer comms, Jira for follow-up work, and Google docs for writing incident debriefs. The text also highlights the pain points faced by those using this combination of products and how incident.io can bring them together in a more powerful way.