In the realm of incident management, learning from incidents is crucial for optimizing response strategies and strengthening system resilience. By tracking seven key metrics - uptime, escalation rate, cost per ticket, average incident response time, mean time to acknowledge, mean time to resolution, and incidents over time - organizations can gain valuable insights into their response processes and identify areas of improvement or investment. These metrics can be easily tracked using incident.io's Insights dashboard, which offers pre-built dashboards for a comprehensive understanding of incident response performance.