Company
Date Published
Author
Eryn Carman
Word count
1283
Language
English
Hacker News points
None

Summary

We analyzed 14,000 follow-ups across various companies to determine how quickly they complete these tasks after resolving an incident. The median time for completing a follow-up action is seven days, with smaller companies completing them faster and larger companies taking longer. Medium-sized companies tend to be the slowest due to coordination and process issues. Post-incident tasks take one day on average, but some tasks are quicker than others, such as reviewing timestamps and metadata. The most time-consuming task is creating a postmortem document, which takes an average of two hours to complete, with 4 days needed for sharing the final document. Companies that complete their postmortems quickly tend to be faster in general, highlighting the importance of efficient incident management processes.