Skyscanner, a leading travel search engine, was looking to improve its scalability and efficiency in managing its large volumes of data. The company adopted incident.io, a cloud-based platform that enables real-time data processing and analytics. By adopting incident.io, Skyscanner aimed to enhance its ability to handle complex data sets and provide better insights to users. The adoption process involved an evaluation of the pros and cons of buying versus building a custom solution, ultimately leading to the decision to buy incident.io. The conversation between Chris Evans, CPO of incident.io, and John Paris, Principal Engineer at Skyscanner, provides valuable insights into the challenges faced by the company and how they overcame them through the adoption of incident.io.