Company
Date Published
Author
Norberto Lopes
Word count
1648
Language
English
Hacker News points
None

Summary

We're nearing the end of Q1 2025, and I'm excited about what's next for Q2 and beyond, as our product is growing rapidly with hiring ramping up. Incident management will look very different by the end of the year due to the AI explosion, so we're investing heavily in AI to make a significant difference. Our product vision focuses on the Product, which has seen 13 changelog entries, shipped over 200 fixes and features, deployed around 2700 times, and engaged with customers over 3000 times. The main areas guiding our goals are AI, On-call, and Response. We're making a huge investment in AI to make incidents easier to handle, and we've launched Scribe, which transcribes incidents, giving users peace of mind. Our next leap is Investigations, where AI completes initial investigations, allowing users to review and act. The engineering team tackles exciting challenges every day, focusing on building actionable alert insights, extending global reach, scaling alert ingestion, and adding enhancements like prompting teammates to support colleagues after a rough on-call night. We're also delivering first-class support for security incidents, creating seamless tools for curating incident timelines, developing features to build clearer post-mortem narratives, simplifying managing compliance policies, and elevating StatusPages. Our team is an energetic, tight-knit group of 80 people, maintaining incredible velocity while still finding time for dad jokes and laughs. We're proud of our culture and openly share how we operate, with a clear, ambitious vision that includes sales, Customer Success, Engineering, Product, Design, Founders working together to win.