Behind the Flame is a series created by incident.io to showcase the company's incidents. Mohit Bijlani, CRO at incident.io, shares his favorite memories and values with the team. He mentions playing Pac-Man with colleagues after their NYC Christmas party as a memorable moment. Mohit highlights the value of finding a way to navigate challenges and push through obstacles in the Sales and Customer Success teams. He also appreciates the learning and development benefits available to teams at incident.io, which he believes is one of his favorite benefits. The go-to-market team's unpredictability and rewards make it an exciting role, according to Mohit. He finds the strength of the data foundation surprising when joining the company. Overall, Mohit emphasizes the importance of reliable incident management tools in today's digital age, where online channels drive business engagement and revenue.