Behind the Flame is a series showcasing incident.io's interesting stories and experiences from its employees. Georgie Dorling, a Customer Success Manager at incident.io, shares her favorite memories, values, benefits, and insights about working at the company. She highlights the importance of transparency, collaboration, and employee recognition in creating a unique culture that resonates with customers. Georgie also emphasizes the value of Win Together, which represents the collaborative approach to achieving goals, and how it influences her work as a Customer Success Manager. Throughout the conversation, Georgie shares anecdotes about customer interactions, her favorite Slack channels, and what she's looking forward to in the future of incident.io.