At incident.io, Raycast is used to streamline workflows and increase efficiency. The company appreciates the freedom to use their preferred tools and invests time in making them seamless with their processes. They have created internal extensions for Raycast such as searching GCP Pub/Sub topics, incident.io customers by name or ID, and generating Markdown for GitHub pull requests. Each engineer has personal favorite core features like create-markdown-table.jsto, emoji picker, app shortcuts, and script commands to optimize their workflow. The team also appreciates Raycast's design, as they believe that beautiful design is a fundamental part of building tools people want to use. Overall, Raycast has significantly impacted the company's productivity and efficiency.