Incident.io introduces Workflows, an automation feature designed to improve businesses' incident response process. The goal is not only to speed up the process but also to make it better. Workflows help in achieving consistency, cutting back on manual processes, and improving incident resolution times. It offers templated incident response processes, simple nudges for critical actions, and reduces downtime from incidents. With its customizable nature, Workflows can be tailored to specific use cases, making it an ideal tool for businesses looking to improve their incident response process.