Koji, an IT manager, is trying to update a critical app version on his company's 300 field agent devices, but many of them are offline due to various reasons such as power issues or being turned off. He needs to manually track down and reach out to each device, which is time-consuming and tedious, and could take up to 8 hours. Traditional MDM solutions have limitations in handling offline device updates, requiring manual effort and monitoring, but there's a smarter option available with advanced telemetry and geofencing capabilities.