Diversity is a core part of Esper's culture code and success, driving innovation through diverse teams. Researchers have found that diverse teams are more innovative and profitable, with organizations performing better when promoting diverse leadership. To achieve this, Esper prioritizes hiring, retaining, and promoting diverse talent, and encourages leaders to trust women and individuals from underrepresented backgrounds to lead large, remote teams. The company also focuses on talent retention by creating a horizontal culture where everyone has a chance to learn, grow, and be promoted. Inclusive leadership is about listening and embracing fresh perspectives, while confronting biases requires awareness and accountability. Esper challenges assumptions about talent, recognizing the value of diverse candidates with non-traditional qualifications and those who bring empathy and soft skills to the table. Ultimately, diversity is about creating a collaborative culture where people from all backgrounds can share ideas and experiment, starting from the top and requiring ongoing conscious efforts.