The DigitalOcean support specialist, Josh Warrick, or "Warhammer", is a self-proclaimed enthusiast who has found his dream job in customer support. He was born in Ohio and currently lives in San Antonio, Texas. Josh's interest in computer programming started early in life, with his parents initially catching him hiding cookies on the internet. He developed a passion for Linux and Python, which he still uses to solve problems and simplify his day. In his typical day, Josh spends most of his time responding to customer tickets, and he approaches each issue as if it were his own problem. He believes that treating customers like they're having issues with their own site can leave them "breathless" and leads to positive word-of-mouth marketing. When not working, Josh enjoys writing Python scripts for his wife and is also working on automation projects of his own. For him, the most exciting part of his job is the diversity of issues he encounters, which keeps his work interesting and fulfilling. He credits DigitalOcean with helping him find a passion-driven job that allows him to spend time with his family.