DataStax has won the NorthFace ScoreBoard Award for its outstanding customer service and support in 2020. The company is obsessed with understanding, connecting with, and serving enterprises and developers, reflected in their products like Astra DB. They achieved an overall Customer Satisfaction rating of 9.3 (on a scale of 10) and a high Net Promoter score (NPS) of +79 (on a scale of -100 to +100). DataStax views support as a differentiator, and their commitment to customer service is evident in the positive word-of-mouth from customers.