Datadog Case Management is a centralized ticketing system that helps organizations track, triage, and troubleshoot issues related to their infrastructure and applications. It provides a single view for all cases, allowing users to prioritize and delegate tasks effectively. The platform integrates with various observability data sources such as alerts, security signals, and error tracking issues, enabling teams to investigate and resolve problems quickly. Datadog Case Management also supports collaboration across different teams and can be used to manage operational tasks outside of the platform. It is available at no additional cost for existing Datadog customers and can be accessed through a 14-day free trial for new users.