Company
Date Published
July 25, 2024
Author
Tim Rottach, Director of Product Line Marketing
Word count
816
Language
English
Hacker News points
None

Summary

The concept of "digital-first" has been the direction of travel for ambitious organizations, but competing with big-pocketed U.S. giants requires delivering hyper-personalized experiences delivered directly to customers' devices. This can be achieved through adaptive applications capable of adjusting behavior and features in real-time based on user preferences and other factors. However, this comes at a price, as businesses must first put in place the right data architecture. To achieve dynamic, ultra-responsive, user-centric experience, companies need to anticipate and exceed customer needs, generating 40% more revenue than the rest according to McKinsey. Adaptive applications promise to redefine how brands interact with customers by incorporating predictive machine learning, AI, real-time calculations, and generative AI conversations to adapt, redefining customer experiences in various industries such as streaming services and smart home systems. To deliver this kind of experience, businesses must consider their backend data architecture, including flexible formats like JSON, exceptional performance, and cross-connecting account personalization information with other opted-in services. However, there are many barriers to overcome, including data silos, database sprawl, and the need for refined prompt development, as well as executing large-scale, real-time analytic calculations that can be used as new data in applications.