Company
Date Published
June 4, 2024
Author
Henry Scott-Green
Word count
287
Language
English
Hacker News points
None

Summary

To ship amazing LLM products without getting fired when they go wrong, product people need to balance iteration speed with quality and safety risks. This requires understanding how users are using the product, ensuring user needs are being met, and identifying areas where guardrails can be strengthened to mitigate risks. With good data and tooling that tracks usage, quality, and risks, product teams can overcome organizational friction and ship better products more smoothly, allowing them to move fast while still prioritizing user delight and business impact.