The first annual customer conference, Fast Forward, held by Contentful in 2020, brought together experts and digital leaders from various industries. Topics covered included lean innovation, the evolution of knowledge management, and scaling content on a global scale. Key takeaways include the need for enterprises to focus more on content creation rather than maintenance or infrastructure, the importance of control and customization in choosing technology solutions, the challenges and strategies for localization, the value of taking risks and embracing lean innovation, and the evolution of content knowledge management. The event also highlighted various app integrations with Contentful's marketplace, such as Translations.com, Mux, and commercetools, which cater to different needs like translation management, video infrastructure, and ecommerce solutions.