The author, Steven Pack, is a Product Manager at Cloudflare who identifies a need for a new tool around service ownership within the company. He explains that as a fast-growing engineering organization, service ownership frequently changes and often leads to time wasted in chats asking questions like "Who owns service x now?". To address this issue, he proposes using Cloudflare Workers + Workers KV due to their benefits of reduced operational overhead and development time. He outlines the requirements for the tool, including a Google Chat interface, and provides an example implementation using a Command Factory pattern. The author also discusses testing strategies and plans for adding authentication in Part 2 of this project. In summary, the author is developing a service ownership tool using Cloudflare Workers + Workers KV to improve efficiency within his organization by reducing time spent on administrative tasks.