Checkr's Net Promoter Score (NPS) is above the industry average, with a score of 55, indicating high customer satisfaction. This is attributed to various factors such as efficient turnaround times, ease of use, quality customer service, seamless integrations with existing systems, detailed and accurate reports, and affordable pricing. The company uses NPS data to guide product development and customer support investments, resulting in updates that enhance the candidate experience, reduce manual reviews, and improve overall satisfaction. Checkr's commitment to delivering an outstanding customer and candidate experience is reflected in its high NPS score, with customers praising the platform for its speed, accuracy, and ease of use.