Company
Date Published
May 2, 2019
Author
Benjamin Brandall
Word count
2355
Language
English
Hacker News points
None

Summary

Welcome emails are an important part of user onboarding and can significantly impact product activation rates. With open rates as high as 60%, they offer a unique opportunity to guide new users towards their first key actions in your product. To leverage this, consider the following best practices: set the tone for the relationship with clear next steps; personalize content by user persona or name; limit links to a few key actions; optimize for open rates and follow email regulations; show that your product delivers on its marketing hype; ensure mobile responsiveness; and send contextually, not in bulk.