How Live Chat Enables SaaS User Onboarding

The article discusses the importance of live chat for enabling user onboarding in SaaS products. It highlights that users expect quick solutions to their problems, and live chat provides an efficient way to address concerns during the onboarding process. Live chat helps build high-touch relationships with customers by intervening at the right time, identifying customer issues, providing simple solutions, and educating support teams. The article also mentions common user onboarding mistakes in SaaS products and how live chat can help solve these problems. It suggests integrating live chat with product tours, checklists, or in-app help menus to offer instant support when users need it the most.