The text discusses the potential of using AI, specifically Census GPT Columns, to identify customers who have the potential to spend more before they even realize it themselves. It provides a step-by-step guide on how to use this technology in a fitness business context, where the goal is to identify which lower-paying customers are exhibiting premium customer patterns and could potentially upgrade their membership plans. The process involves understanding premium customer characteristics, creating an Upsell Score based on these traits, and operationalizing the score by sending targeted marketing communications to individuals with high scores. This approach can be applied across various industries and business models to transform data into actionable insights and improve customer targeting for upselling opportunities.