Here's a neutral and interesting summary of the text in one paragraph: A successful engagement requires defining a clear success criteria to measure its performance. Matias, a Technical Customer Success Manager at Bugcrowd, shares five easy-to-understand indicators that help determine an engagement's success: tracking rewards given in the last month or year, monitoring high and critical reports accepted and rewarded, identifying regular submissions from top hackers, maintaining variety among hackers, and having a processing queue greater than 0. These metrics provide insights into an engagement's value and potential for improvement, allowing companies to adjust their strategies and work with their TCSM to achieve desired outcomes.