K4Connect, a technology company, has developed an automated hotline to help long-term care facilities manage communication with families of residents during the COVID-19 pandemic. The hotline allows facility staff to record updates and information that can be accessed by family members, community staff teams, and vendors. This solution helps alleviate the burden on staff who would otherwise have to answer individual calls for updates. K4Connect's hotline is a part of their efforts to modernize long-term care facilities and improve operational efficiency during these challenging times.