The SOC-2 framework is a set of criteria that ensures companies handle customer data with care and diligence. It revolves around five foundational principles: security, availability, processing integrity, confidentiality, and privacy. To prepare for SOC-2 compliance, SaaS companies should focus on features like access control, logging and monitoring, data protection, network security, endpoint security, incident response, backup and recovery, change management, and vulnerability management. Understanding these pillars will help businesses understand which features are relevant to their company and set them up for a smoother SOC-2 journey.