Company
Date Published
Author
Samantha Schulte
Word count
687
Language
English
Hacker News points
None

Summary

Our revamped support portal offers a fresh new look and an extensive knowledge base with self-service registration for a streamlined experience. The updated interface is more intuitive and user-friendly, making it easy to navigate and find what's needed quickly. A comprehensive knowledge base has been developed by the Ambassador support team to address common questions and issues related to Edge Stack API Gateway or Telepresence. Users can now access suggested articles when submitting a support request based on the request's subject, which may provide quicker resolutions than waiting for the support team. We also offer additional educational resources such as a customer onboarding playlist on YouTube, documentation hub, and Ambassador blog to help users onboard, educate, and troubleshoot with ease. Users can self-register for accounts in our support portal to access these features without manual account creation by the team.